We are super-excited to share the opening of our second Center of Excellence in San Antonio, Texas. The site will include approximately 115 agents and will enable us to deliver the “eggstraordinary” experience our customers have come to expect from Best Egg.
We are committed to our mission to make money accessible quickly so customers can achieve their goals and live a fuller life. Through the Best Egg platform, we built highly digital and intuitive loan processes that empower customers to quickly and easily apply for and manage their loan. The Center of Excellence is there to lend a helping hand to our customers who have questions or need additional help with their application or loan.
“Customers have come to expect best-in-class experiences from Best Egg,” shared Jason Swift, Chief Operating Officer. “Our new Center of Excellence is an evolution of our operating model that will enable us to further deliver on these expectations by centralizing customer-facing operations, cross-training colleagues on all segments of the customer journey and empowering our colleagues with technology.”
Best Egg is headquartered in Wilmington, DE and is currently home to nearly 200 colleagues with plans to grow significantly over the next few years. In 2018, we were recognized as one of Delaware’s Best Workplaces because we are passionate about hiring great people who care deeply about our customers and the Best Egg business. Our San Antonio Center of Excellence is being launched through our partnership with Alorica, the world’s largest provider of customer experiences to North American consumers.
“Marlette and Alorica have enjoyed a partnership since the launch of Best Egg. Alorica brings deep expertise in customer relationship management and their reputation, ability to scale operations and experience in servicing the full spectrum of financial products make Alorica the ideal partner for the future growth of Marlette,” explained Swift. “We have been in the San Antonio market for several years and have been extremely impressed with the level of talented professionals we have been able to attract.”
New jobs mean new opportunities to join the growing Best Egg family. If you’re interested in being a part of our San Antonio team, you can apply through Alorica.
As Marlette Funding and Best Egg teams continue to grow, we look forward to opening additional Centers of Excellence in the near future. To keep up with what’s happening here, follow us on Facebook and Twitter.