Operations Strategy Manager

Level:  Manager Job Summary: The Operations Strategy Manager will be responsible for developing, optimizing, and analyzing outbound dialing campaigns across multiple lines of business.  The role will be accountable for designing and reading tests to maximize contact rates, integrating dialing strategies with alternate contact channel strategies, and partnering with workforce management on execution.  Additionally, the Operations Strategy Manager will be responsible for post charge-off collection strategies with the goal of…

Collections Account Manager

Level:  Associate Job Summary: Loss prevention, compliance adherence and Customer satisfaction are the primary drivers within the Collections Department.  Collections assist our customers with the resolution of their past due status through contact by phone and e-mail.  Significant effort is placed on the importance of ensuring an exceptional experience takes place with every Customer interaction. A Collections Account Manager is the company’s primary interface with existing customers.  The role includes…

Director, Training & Quality

Level: Director Travel: 20% The Job: The Director of Training & Quality will lead all training and quality assurance activities for the Operations Group. This newly created and critical role will drive consistency and continuity of Customer Experience and product knowledge between each operational vertical.  The role oversees training, quality, and brand reinforcement initiatives for internal and external operations. Working in close collaboration with other Operational Leads, the Director will provide…

Loan Analyst

Level: Associate The Job: The Loan Analyst is a member of the Operations team and will be responsible for verifying consumer loan applications and documentation to ensure eligibility while helping to avoid fraud and create a positive customer experience.  This will involve making outbound calls, handling inbound calls, reviewing loan documentation, calculating income and problem solving for questions related to consumer finance loans. Responsibilities: Ensure we deliver a positive customer…

Operations Strategy Manager

Level: Manager The Job: The Operations Strategy Manager will be responsible for developing & managing operational capacity plans across all operational units, building flexible models to forecast volumes, and create reporting via SAS/SQL to measure performance and identify opportunities for improvement.  Additionally, the role will be accountable for operational strategy implementation, consisting of SAS development, automation, interface design, user acceptance testing, triaging errors, and resolving issues. The Operations Strategy Manager…