Director of Dialer Operations

About Marlette: Our mission is to empower customers and clients with innovative financial solutions to improve their financial future. We do this by aggressively monitoring the financial marketplace and speaking with people and companies like you to understand your financial needs, wants, and frustrations. In response, we tear apart conventional banking approaches and introduce products that provide smart and rewarding financial alternatives that leverage strategic partnerships to deliver on this…

Project Manager

The Job: We are looking for a hands-on, technology proficient, team player who can lead project management initiatives. The Project Manager (PM) is responsible for helping to drive execution of current critical path deliverables, risk and issue management, articulation of business requirements, facilitation of discovery and prioritization, and assist with leading the delivery of the Target Operating Model. The PM will work closely with the Operations and Technology teams to…

Enterprise Risk Manager

About Marlette: Our mission is to empower customers and clients with innovative financial solutions to improve their financial future. We do this by aggressively monitoring the financial marketplace and speaking with people and companies like you to understand your financial needs, wants, and frustrations. In response, we tear apart conventional banking approaches and introduce products that provide smart and rewarding financial alternatives that leverage strategic partnerships to deliver on this…

Call Center Reporting Analyst

Level:  Manager Job Summary: The Call Center Reporting Analyst will be responsible for developing, optimizing, and analyzing outbound dialing campaigns across multiple lines of business.  The role will be accountable for designing and reading tests to maximize contact rates, integrating dialing strategies with alternate contact channel strategies, and partnering with workforce management on execution.  Additionally, the Call Center Reporting Analyst will be responsible for post charge-off collection strategies with the…

Customer Service Account Manager

Marlette Funding, Provider of Best Egg personal loans is growing rapidly.  $6 Billion in funded loans within 4 years, consistent 30% employee growth over the past 2 years and plenty of employee perks including competitive salary, bonuses, 401k match, generous PTO and holidays and a well-stocked kitchen.  We are a true work hard play hard organization that frequently elicits the feedback of our employees and gives back with frequent fun…

Senior Fraud Control Associate

Level:  Associate Job Summary: The Senior Fraud Control Associate functions as a member of the Fraud Operations team and is responsible for helping the company mitigate fraud losses.  This will involve reviewing / handling fraud detection and investigations related to unsecured consumer finance loans.  This will be accomplished by compiling information from various sources to be used in determining the validity of applications as well as investigating fraud claims for…

Director, Training & Quality

Level: Director Travel: 20% The Job: The Director of Training & Quality will lead all training and quality assurance activities for the Operations Group. This newly created and critical role will drive consistency and continuity of Customer Experience and product knowledge between each operational vertical.  The role oversees training, quality, and brand reinforcement initiatives for internal and external operations. Working in close collaboration with other Operational Leads, the Director will provide…

Loan Analyst

Level: Associate The Job: The Loan Analyst is a member of the Operations team and will be responsible for verifying consumer loan applications and documentation to ensure eligibility while helping to avoid fraud and create a positive customer experience.  This will involve making outbound calls, handling inbound calls, reviewing loan documentation, calculating income and problem solving for questions related to consumer finance loans. Responsibilities: Ensure we deliver a positive customer…

Director, Operational Product Manager

Level:  Manager The Job: We are looking for an Operational Product Manager to join our Operations Strategy team. We are looking for a hands-on, technology proficient, team player who can lead, define, and deliver innovative solutions for our internal/external products. The Operational Product Manager is responsible for the strategy, product planning, and decision making throughout the product lifecycle, including: gathering and prioritizing product requirements, defining the product vision, managing the…

Operations Strategy Manager

Level: Manager The Job: The Operations Strategy Manager will be responsible for developing & managing operational capacity plans across all operational units, building flexible models to forecast volumes, and create reporting via SAS/SQL to measure performance and identify opportunities for improvement.  Additionally, the role will be accountable for operational strategy implementation, consisting of SAS development, automation, interface design, user acceptance testing, triaging errors, and resolving issues. The Operations Strategy Manager…

Customer Experience Analyst/Representative

Level: Associate The Job: A frictionless customer experience is what Marlette Funding strives to provide when applying for a Best Egg loan, as well as best-in-class servicing to existing customers.  To that end, we are creating the role of Customer Experience Analyst/Representative to ensure all applicants have a frictionless experience while applying for a Best Egg loans and to ensure the highest quality of ongoing customer service.  The role will require…