Accessibility

Best Egg Website Accessibility Statement

The Best Egg team is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. Our team is actively working to increase the accessibility and usability of our website and seeking to adhere to the latest standards and guidelines.

We strive to conform to level Double-A of the World Wide Web Consortium Web Content Accessibility Guidelines 2.1. The WCAG guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for all consumers.

While we have made significant progress in creating a great customer website, it is not always possible to reach the standard we seek. For example, we deploy “web widgets” –stand-alone applications embedded in the website– that are controlled and supplied by companies with whom we work. If these widgets do not conform to WCAG guidelines, we have limited ability to influence the providers.

Our team is continually seeking solutions to improve this website’s accessibility. In the meantime, if you experience any difficulty in accessing the Best Egg website, please don’t hesitate to contact us at 855-282-6353.

Language Assistance

We may be able to provide a language interpreter to New York City residents who are behind on their payments and want to speak with us. A translation and description of commonly used debt collection terms is available in multiple languages at nyc.gov/dca.